Returns, Refunds & Cancellations

Due to the bespoke and handmade nature of our products, we do not accept returns for:

• Change of mind
• Personal preference
• Incorrect purchases made by the customer
• Custom or commissioned items
• Limited edition pieces

All sales are final.

Once an order has been confirmed and production has commenced, refunds will not be available.

As all products are handcrafted and produced specifically for the customer, we are unable to offer refunds after an order has been accepted.

Orders cannot be cancelled once production has begun.

Customers are encouraged to review all product details and specifications carefully before placing an order.

In the unlikely event that an item arrives damaged in transit or you receive the wrong item, please contact us within 48 hours of delivery.

To assist with the review process, please provide:

• Your order reference number
• Clear photographs of the product
• Photographs of the packaging
• A description of the issue

Each case will be reviewed individually, and where appropriate, we may offer a repair, replacement, or other suitable resolution at our discretion.

Please note that slight variations in finish, texture, colour, dimensions, or detailing may occur due to the handcrafted nature of our products.

These variations are not considered defects and contribute to the uniqueness of each piece.

If you have any questions regarding this policy, please contact: