Privacy Policy
Welcome to St. Bergs ("we", "our", "us"). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, st-bergs.com, purchase our products, submit enquiries, or otherwise interact with us.
Personal Information
We may collect the following information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information
- Order details
- Communication history with us
- Technical Information
- When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time spent on pages
- Referring websites
- 2. How We Use Your Information
- We use your information to:
- Process and fulfill orders
- Respond to enquiries and customer service requests
- Provide updates regarding orders
- Improve our website and services
- Send marketing communications (where permitted)
- Detect fraud and maintain website security
- Comply with legal obligations
- 3. Payment Processing
Payments made through our website may be processed by trusted third-party payment providers such as PayPal, Stripe, or other payment gateways.
We do not store full credit card or payment card details on our servers.
2. Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyse website traffic
- Enhance user experience
You may disable cookies through your browser settings; however, some website features may not function properly.
5. Sharing Your Information
We do not sell your personal information.
We may share your information with:
- Shipping and logistics providers
- Payment processors
- Website hosting providers
- Marketing and analytics providers
- Legal authorities when required by law
All third parties are required to handle your information securely and only for the purposes for which it was provided.
6. International Customers
St. Bergs serves customers worldwide. Your information may be processed and stored in countries outside your country of residence. By using our website, you consent to such transfers where permitted by law.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil orders
- Provide customer support
- Meet legal, tax, and accounting obligations
- Resolve disputes
- 8. Your Rights
- Depending on your location, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Restrict or object to processing
- Withdraw consent where applicable
To exercise these rights, please contact us using the details below.
9. Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We encourage users to review the privacy policies of any third-party websites they visit.
11. Children's Privacy
Our products and services are not directed at children under the age of 13. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page along with the updated effective date.
13. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
- St. Bergs
- Email: contact@stbergs.com
- Website: stbergs.com
